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FAQ


I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?
We try to process orders within 24 hours to ensure you receive your purchases as fast as possible. If you change your mind and wish to cancel, you must contact us at customer support before the order gets Processed or Shipped.
Once Shipped we have to go through our return Policy.

AM I RESPONSIBLE FOR DUTIES OWED FOR MY ORDER COMING IN TO MY COUNTRY?
We rarely ever see any duties requested by customs. If it does happen however, we are not responsible for them. you will need to pay them. 

I JUST REALIZED I ENTERED IN THE WRONG ADDRESS AND MY PACKAGE GOT RETURNED, WHAT CAN I DO ABOUT IT?
Our System uses your exact shipping information that you enter at checkout. We do not take responsibility for incorrect information entered. Please double check your Order Confirmation email and review the address you entered. If you catch a mistake early and your product has not been shipped yet, we will gladly work with you to correct or refund and re order. Once the order is shipped you have to wait and receive the order and resend it back to us

CAN I RETURN AN ITEM FOR A FULL REFUND?
Yes, we have a 30 Day Return Policy. You must return your purchase back to us in its full original condition, packaging and contents. After We receive and inspect the product we will
Issue you a refund. Please check our full Returns and Exchange Policy for more info.

CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE?
Some our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of your space or your need. If there are there no measurements or you want more information about a specific product, Please Email us! Please check our full Returns and Exchange Policy for more info.

WHERE IS MY ORDER, I'M WAITING AND WAITING YET NOTHING HAS ARRIVED. CAN I CANCEL MY ORDER?
Sorry, we have strict return policy carefully communicated throughout the site. Please be patient that the item will arrive and it will be worth the wait. If for any reasons the item arrives past the 4 week period and you want to return please contact us at info@hauzstyle.com